Refund Policy – IPTV Subscriptions

Last updated: 2025-10-01

At AURA PLAY TV, we are committed to providing a reliable, high-quality IPTV service. We offer a free trial before any subscription so you can test the service and verify compatibility with your devices and internet connection.

7-Day Money-Back Guarantee

We offer a 7-day refund guarantee only when the service does not work (a verified technical issue making it impossible to use the subscription).

  • This guarantee is not an additional trial period — the free trial already exists before you subscribe.
  • If the service is functional but you choose to cancel without a valid reason, no refund will be issued.

Refund Conditions

  • You must contact us within 7 days of your purchase to request a refund.
  • Our technical support team must be given the opportunity to verify the issue and help you resolve it.
  • If you refuse to cooperate or to test the proposed solutions, the refund request cannot be accepted.
  • Refunds are issued only to the original payment method used at checkout.

Non-Eligible Cases

  • Misuse of the service (e.g., illegal account sharing).
  • Insufficient or unstable internet quality on the customer’s side.
  • Personal decision to stop the service while it is functioning correctly.

In Summary

  • Always use the free trial before subscribing.
  • A refund is granted only if the service does not work and we were unable to fix the issue.
Free Trial